Terms and Conditions of Sale

These Terms set out the conditions under which 4Klip provides the User with an online AI video processing service, including resolution enhancement (upscaling) up to ultra high definition, sharpness and detail improvement and, optionally, frame interpolation to reach 60 frames per second. The service is provided as monthly subscriptions including a quota of processing minutes, supplemented where applicable by minutes top-ups purchased separately.

Subscribing to a plan or purchasing a top-up constitutes full acceptance of these Terms, a complete copy of which is provided to the User on a durable medium, by email, at the time of subscription, and remains accessible at any time on the website. The User declares being at least eighteen years old, or having the authorisation of their legal guardian, and having the legal capacity to contract.

4Klip may amend these Terms for legitimate reasons, in particular changes to the service, to applicable regulations or to its technical providers. Any material amendment is notified to the User by email at least 30 days before it takes effect. A User who does not accept the amendment may terminate free of charge before that date; failing that, the amended Terms apply from the next subscription period. The Terms applicable to a contract are those in force on the day it was concluded, subject to this amendment procedure.

4Klip is bound by an obligation of means (obligation de moyens). 4Klip undertakes to carry out the requested processing with the care and skill reasonably expected of a professional in this field, using suitable AI models and GPU infrastructure. 4Klip gives no guarantee of any specific result: the quality of the delivered file depends decisively on the characteristics of the source file supplied by the User, in particular its original resolution, bitrate, compression level, and the presence of artefacts, blur, noise, grain, camera shake, overlays, logos, subtitles, or very dark or very fast scenes. A heavily degraded source cannot be restored beyond the information it still contains.

The service is a technical processing tool. It carries no guarantee, commitment or promise whatsoever as to audience, views, engagement, virality, monetisation, search ranking, acceptance by any third-party platform, or any commercial performance of the processed videos. No statement on the website, in a demonstration, in a before/after comparison or in any marketing communication may be construed as a guarantee of result.

The User is expressly advised to test the service on a short, representative clip before launching a long job, in order to assess the output on their own source material. The User must at all times keep a copy of their original files: 4Klip is not a backup or archiving service.

The service is offered as Starter, Pro and Premium monthly subscriptions, whose content, minute quota and features are described on the pricing page, which forms an integral part of these Terms. The minute quota is granted at the start of each monthly subscription period and may only be used during that period. Minutes not used by the end of a period are not carried over to the next period, are not refunded and are not converted into any value; this rule, disclosed to the User before subscribing, is an essential characteristic of the price of the offer.

Certain processing options consume more minutes than one minute of video processed in standard configuration, according to multipliers specific to each option, in particular the Ultra and Max enhanced-quality modes and the 60 frames per second option, and these multipliers may combine. The minute cost of each job is calculated from the duration of the source video and the selected options, and is displayed to the User before launch; the displayed cost is authoritative between the parties. Minutes are deducted when the job is launched.

The User may purchase additional minutes top-ups. Unless stated otherwise on the order page, monthly quota minutes are consumed first and top-up minutes are only deducted once that quota is exhausted; top-up minutes remain usable for 12 months from purchase and for as long as a subscription is active. Minutes, accounts and subscriptions are personal: they may not be assigned, resold, shared or pooled between several persons or entities.

Prices are stated in euros on the pricing page, inclusive of any applicable taxes, the applicable VAT treatment being specified at checkout depending on 4Klip's status and the User's capacity. Payment is made exclusively electronically, through the Whop platform, which handles collection and issues payment receipts; 4Klip never has access to the User's full card details. Whop's own terms apply to the payment transaction, without prejudice to the rights the User holds against 4Klip under these Terms and under the law.

The subscription is concluded for a one-month term and renews automatically for successive one-month periods until terminated. The User may stop renewal at any time up to the day before the renewal date, under the conditions set out in clause 6. If payment fails on the due date, 4Klip informs the User and may suspend access to processing after a reasonable period, access being restored as soon as payment is regularised.

4Klip may change its prices. Any increase in the price of an ongoing subscription is notified to the User by email at least 30 days before it takes effect and applies only from the following subscription period; a User who refuses the increase may terminate free of charge and without penalty before it takes effect, and termination takes effect no later than the end of the current period, at the previous price. Top-up prices are those displayed on the day of the order.

A consumer User has fourteen days from conclusion of the contract to exercise their right of withdrawal without giving reasons and without bearing any costs other than those provided for by law, in accordance with Articles L. 221-18 et seq. of the French Consumer Code. This period runs from the day the subscription is taken out or the relevant top-up is purchased. Each minutes top-up and each subscription is a separate contract opening its own period.

To exercise this right, the User has a free online withdrawal function, directly and permanently accessible from the website under the wording Withdraw from the contract here, without creating an account, without logging in and without having to give a reason. This function allows the User to enter their first and last name, the identification of the contract concerned and an email contact address, then to confirm the declaration using a Confirm withdrawal button. 4Klip provides the User without delay, on a durable medium, with an acknowledgement of receipt stating the content of the declaration together with its date and time. The User may also notify withdrawal by any unambiguous statement sent to 4klip.contact@gmail.com, or using the model form reproduced in clause 5.8.

Immediate performance requested by the User and loss of the right of withdrawal. The service can only be performed at the User's request, when they launch a job. At the time of ordering, at the very place where they subscribe and before any payment, the User is clearly and legibly informed that by subscribing they accept these Terms, that they request immediate performance of the service and that they acknowledge that a video already processed can no longer be refunded. Subscribing to a plan or buying a top-up therefore constitutes the User's express request that performance begin immediately, before the expiry of the fourteen-day withdrawal period, and their acknowledgement that they will lose their right of withdrawal for any service thus performed. Order confirmation, including that express agreement and acknowledgement, is sent to the User on a durable medium by 4Klip or by its payment provider, in accordance with Article L. 221-13 of the Consumer Code.

Consequently, and in accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the service already performed at the User's express request, that is, for the minutes actually consumed by a launched job. A job that has been launched and performed is definitively due and the corresponding minutes are not refundable, the User having expressly requested its immediate performance and acknowledged the loss of their right of withdrawal for that service. This loss is strictly limited to what has been performed: it extends neither to unconsumed minutes, nor to subscription periods not yet started, nor to unused top-ups.

Where withdrawal is exercised within the fourteen-day period, 4Klip refunds the User the price paid pro rata to the minutes not consumed as at the date the withdrawal declaration is received, no later than fourteen days after that receipt, using the same means of payment as the initial transaction unless the User expressly agrees otherwise, and at no cost to the User. If no job has been launched, the refund is full.

If 4Klip did not collect, before performance, the User's express request and acknowledgement of the loss of the right of withdrawal, or did not send the durable-medium confirmation provided for in clause 5.3, a consumer User who withdraws within the period owes nothing for the jobs performed and receives a full refund of the sums paid, in accordance with Articles L. 221-25 and L. 221-26 of the Consumer Code.

Statutory guarantees. Independently of any withdrawal, a consumer User benefits from the statutory guarantee of conformity for digital content and digital services under Articles L. 224-25-12 et seq. of the Consumer Code: 4Klip must supply a service that conforms to the contract and is liable for lack of conformity existing at the time of supply and arising during the supply period. In the event of a lack of conformity, the User may require conformity to be brought about at no cost and, if this is impossible, refused or delayed, obtain a price reduction or termination of the contract with refund of the sums corresponding to the non-conforming period. If a job fails or produces an unusable file for a technical cause attributable to 4Klip, the corresponding minutes are automatically credited back to the User's account, without limiting the rights the User holds under the statutory guarantee. Nothing in these Terms affects the User's statutory rights.

Model withdrawal form. Please complete and return this form only if you wish to withdraw from the contract. To 4Klip, 4klip.contact@gmail.com: I hereby give notice of my withdrawal from the contract for the supply of the following service: 4Klip subscription or minutes top-up, ordered on … ; name of consumer … ; address of consumer … ; email address … ; signature of consumer, only if this form is notified on paper … ; date …

The User may terminate their subscription at any time, free of charge and in a few clicks, using the online function accessible from their account area on 4klip.io under the wording Terminate your contract. This function allows the User to notify and complete termination without going through a third party, without a phone call, without registered mail and without a support ticket; it ends with a confirmation summary page and with an acknowledgement sent on a durable medium stating the date and time of termination and its effective date. Termination stops renewal: it takes effect at the end of the current subscription period already paid for, the User retaining access to the service and to their minutes until that date, without pro rata refund of the current period, for which they retain the counterpart.

4Klip may suspend access to the service or terminate the contract in the event of a characterised breach by the User of these Terms or of the Terms of Use, in particular uploading manifestly unlawful content, infringing third-party rights, payment fraud, sharing or reselling an account, circumventing technical limitations, or compromising the security of the service. Save in cases of urgency, manifest unlawfulness or legal obligation, suspension or termination is preceded by a reasoned notice and a formal notice to comply that has remained without effect within a reasonable period. The User may challenge the measure at 4klip.contact@gmail.com and obtains a diligent, reasoned review.

Where 4Klip terminates for a reason not attributable to the User, in particular discontinuation of the service, the sums corresponding to unconsumed minutes and to the unperformed period are refunded. Source files and output files are kept for as long as the User's account exists, including after the subscription ends, so that the User can find and download them at any time. They are deleted when the User deletes their account or asks for deletion, and are then removed permanently, including from the storage provider.

4Klip merely performs, at the User's request and on the User's instruction, a technical processing operation on the files the User submits. 4Klip exercises no editorial control over those files, does not select them, does not modify them beyond the requested processing, and is subject to no general monitoring obligation. The User is solely responsible for the files uploaded, the jobs launched and the use made of the output files.

By uploading a file and ticking the rights warranty checkbox on the import form, the User represents and warrants that they hold all rights and authorisations necessary to process that file and to exploit the output, for every element it contains without exception, in particular: moving and still images, extracts from films, series, sports broadcasts, television programmes, video games or third-party content; music, soundtracks, samples and any sound recording, together with the corresponding rights of authors, performers and phonogram producers; voices, commentary and dubbing; trade marks, logos, sets, artworks and architectural works appearing on screen; and finally the image, voice and privacy of the persons filmed, including, for minors, the authorisation of their legal guardians. The User acknowledges that a licence held on a third-party platform, a tolerated use, a displayed credit or a claim of fair use does not release them from this warranty.

It is prohibited in particular to upload or process infringing content or content violating an intellectual property right, child sexual abuse material or content sexualising minors, sexual content distributed without the consent of the persons concerned, content inciting to or glorifying hatred, violence, discrimination or terrorism, content infringing the dignity, honour, privacy or image of others, misleading depictions of real persons intended to deceive, content obtained through unlawful recording, and more generally any content contrary to applicable laws and regulations. Solely in order to perform the requested processing, the User grants 4Klip a non-exclusive, non-transferable licence strictly limited to the necessary technical operations, for the duration of processing and of the temporary retention of the files; this licence excludes any other exploitation. The User indemnifies 4Klip against the financial consequences of third-party claims, actions and judgments resulting directly from a breach by the User of this clause, limited to direct loss actually suffered, provided that 4Klip informs the User without delay, makes no admission of liability without their agreement and allows them to take part in the defence.

Any person who considers that content processed using 4Klip infringes their rights or is unlawful may send a notice to 4klip.contact@gmail.com, the single point of contact for the service. To be handled effectively, the notice must contain a sufficiently substantiated explanation of the reasons why the content is considered unlawful or infringing, a precise and adequate identification of the content or job concerned, in particular the share link, job identifier or file name, the first name, last name and electronic contact details of the notifier, except where the law allows anonymity, evidence of the rights relied on where the notice concerns an intellectual property or image rights infringement, and a statement confirming the notifier's good faith and the accuracy of the information provided.

4Klip acknowledges receipt of the notice without delay, examines it diligently, in a non-arbitrary and objective manner, and notifies its reasoned decision to the notifier. Where unlawfulness is manifest, 4Klip may remove or disable the content and, where appropriate, suspend the account concerned, informing the User of the reasons for the measure and of the available means of redress. A User whose content has been removed may challenge the decision at the same address and obtain a review. Manifestly unfounded or abusive notices, and accounts responsible for repeated infringements, may give rise to proportionate measures, including permanent suspension.

The User remains the owner of the files they upload and holder of all rights they hold in them. To the extent of the rights they hold in the source, the User is the sole holder of the rights in the file delivered by 4Klip and may exploit it freely, including commercially, royalty-free, without limitation as to duration, territory or medium, and without any obligation to credit 4Klip.

4Klip claims no intellectual property right in source files or output files. 4Klip undertakes not to use User content to train, retrain, fine-tune or evaluate any artificial intelligence model, nor to publish, distribute, assign, commercialise or use it for demonstration, portfolio or marketing purposes, except with the User's express, prior and specific consent, revocable at any time. Files are accessible only to the technical providers strictly necessary to perform the service, who are contractually bound by confidentiality and security obligations, and are deleted when the User deletes their account or asks for deletion.

4Klip retains all intellectual property rights in the service itself, in particular its code, interfaces, trade marks, databases and processing pipelines. Nothing in these Terms transfers those rights; the User receives a mere personal, non-exclusive, non-transferable right of use for the duration of their subscription.

In accordance with Article L. 221-15 of the Consumer Code, 4Klip is automatically liable to the consumer User for the proper performance of the obligations arising from the contract, whether performed by 4Klip or by other service providers, in particular its hosting, computing and storage providers, without prejudice to its right of recourse against them. 4Klip may be relieved of all or part of its liability by proving that non-performance or improper performance is attributable to the User, to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to force majeure.

The following are never excluded or limited: 4Klip's liability for personal injury, gross negligence or wilful misconduct; the statutory guarantees of conformity for digital content and services; and mandatory consumer law obligations. Conversely, the following are excluded: damage not resulting from a breach by 4Klip, in particular damage caused by insufficient source quality, by an unsuitable choice of options, by the loss of files of which the User kept no copy, by the use the User makes of the output files, or by a third-party platform's decision to reject, demonetise or remove a video.

As regards professional Users only, and to the extent permitted by law, 4Klip's liability is limited to direct and foreseeable damage and may not exceed the total sums actually paid by the User during the twelve months preceding the triggering event; indirect damage, loss of business, loss of revenue, loss of customers, loss of data and reputational harm are excluded. This limitation does not apply to consumers.

4Klip uses reasonable means to keep the service continuously accessible, without guaranteeing any specific availability rate in the absence of a separately purchased service level commitment. Queue waiting times vary according to load, video duration, selected options and GPU availability; indicative durations displayed are not a contractual commitment. Planned maintenance is, wherever possible, announced in advance and carried out at off-peak times; urgent security work may be immediate.

4Klip may change the service, its processing models and its features, in particular to maintain conformity, fix vulnerabilities, improve quality or take account of technical constraints of its providers. Any change going beyond what is necessary to maintain conformity and adversely affecting, other than in a minor way, the User's access to or use of the service is notified on a durable medium at least 30 days in advance, at no additional cost, the User then being entitled to terminate free of charge within thirty days, in accordance with Articles L. 224-25-25 and L. 224-25-26 of the Consumer Code. Where an interruption attributable to 4Klip prevents a job from running, the corresponding minutes are credited back.

4Klip processes the User's personal data in accordance with Regulation (EU) 2016/679 and French Act No. 78-17 of 6 January 1978 as amended, under the conditions detailed in the Privacy Policy, which forms an integral part of the contractual relationship and sets out the purposes, legal bases, categories of data, recipients and processors, retention periods, any transfers outside the European Union and the associated safeguards.

The User has rights of access, rectification, erasure, restriction, objection and portability, as well as the right to give directions concerning the fate of their data after death. These rights may be exercised at 4klip.contact@gmail.com. The User may lodge a complaint with the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.

These Terms are governed by French law. This choice of law does not deprive a consumer User residing in another Member State of the European Union of the protection afforded by the mandatory provisions of the law of their habitual residence.

Any complaint must first be sent to 4klip.contact@gmail.com; 4Klip undertakes to respond within a reasonable time. Failing an amicable solution within one month, the consumer User may use consumer mediation free of charge under Articles L. 611-1 et seq. of the Consumer Code by writing to 4klip.contact@gmail.com, which will indicate the competent ombudsman. They may also use the European online dispute resolution platform. Recourse to mediation is optional and does not prevent court proceedings.

Failing amicable settlement, disputes fall within the jurisdiction of the courts designated by the ordinary rules. A consumer User may bring proceedings, at their choice, before any court having territorial jurisdiction under the Code of Civil Procedure, the court of the place where they resided when the contract was concluded, or the court of the place where the harmful event occurred. For professional Users, jurisdiction is granted to the courts of 4Klip's registered place of business.